ASSEMBLY AND DELIVERY: Delivery cannot be canceled after phone confirmation, and should be received in the time frame given to the customer, if the customer is not present to receive the goods, a RE-DELIVERY charge will be applicable in order to make the delivery again in other date. Our drivers will place your furniture where you want it one time. We cannot move existing furniture nor dispose of it. Normal set up includes attaching mirror supports, reversing drawer hardware, assembling beds and dining room tables. We are not equipped to dust, hang mirrors on walls, assemble baby beds or water beds, level furniture on carpet, attach headboard to frame or cut bed slats. If upon placing the furniture in your home, it is found to be too difficult to maneuver a piece of furniture in narrow halls, doorways, or stairwells, then RANA FURNITURE cannot be responsible for any damages to furniture, floors, or walls. Note that if your home is not accessible to our truck, or is above the second floor without access to an elevator it will be your responsibility to provide a means of transportation from the truck to your home. To ensure the safety of our drivers, RANA FURNITURE will determine if they will make deliveries during hazardous weather conditions.
DAMAGED MERCHANDISE: The customer is responsible for inspecting the merchandise upon receipt and must communicate in writing any visible damage before signing the invoice. Damaged items must be packed in their original boxes and return at the time of the delivery with the same delivery truck. If for some reason customer does not report the damage to the truck an inspection fee will apply.
WARRANTY: Merchandise sold and delivered by Rana Furniture are backed by a 90-Day warranty against material or fabrication defects. During this period along with previous photographic proof Rana Furniture will make an in-home repair without additional cost. Warranty is voided if the merchandise is transported to a different location from the final delivery address. Warranty does not cover abuse of the merchandise or normal wear and tear. There are no warranties on PICK UPs, Floor Sample or Closeouts.
CANCELLATION & RETURN: Orders could be canceled before delivery have been schedule. Furniture can be returned with the same delivery truck for 100% refund minus delivery charge. Customer can return the merchandise within 7 days of delivery for 80% refund minus delivery charge. Items must be packed in their original boxes and in new conditions. Merchandise labeled “As Is,” “Floor Sample,” as well as any “Special Orders” are irrevocable and are not subject to refund, exchange, or cancellation.
PROTECTION PLAN: As part of our products line up we sell a protection plan provided by GBS Enterprise. Please refer to the printed material for terms and conditions.
LAY AWAY: orders must be paid in within six months through equal monthly installments. Failure to make payments as specified above will be viewed as a cancellation. A 20% cancellation fee will be charged to your account and a credit memo on your name will be issued if order is cancel after 90 days
OTHERS: Customer voluntarily assume all risk of accident when using any product on this order and agree to release of liability and forever discharge Rana Furniture of any and all claims, demands or suits which have arisen or may arise as a result of the use any product.
In the event RANA FURNITURE takes legal action concerning the terms of this agreement. Whether or not the matter proceeds to judgment, RANA FURNITURE shall be entitled to reasonable attorney’s fees and out of pocket costs incurred.
Reselection Policy: From July 11th, we have a new policy indefinitely. With the purchase of any mattress and its respective protector, we are going to offer a 30-Nights Comfort Guarantee. Clients have up tp 30 nights to reselect a different mattress of equal or greater value. Reselections are not permitted within the first ten days of the delivery date due to the fact that it takes at least a week to adjust to your new sleep surface. One reselection per customer is permitted.
Mattress reselection fees:
- Twin indefinitely : $99.99
- Full Mattress : $99.99
- Queen Mattress: $149.99
- King Mattress: $249.99