How can I cancel my order?

For purchases made in-store, you can cancel your order before delivery by contacting your sales associate or the store where your purchase was made. For purchases made online, call (305)471-4706.

Please note that it must be at least 72  hours before a scheduled delivery to accommodate your requests and avoid any cancellation fee.

Can I cancel or change my delivery after confirmation? 

Delivery cannot be canceled after confirmation and the customer should be able to receive it in the time frame given a day prior by our delivery department of the scheduled date.

If the customer is not able to receive the goods on the date scheduled after confirmation, A RE-DELIVERY FEE APPLIES.

How can I return merchandise? 

Merchandise can be returned with the same truck at the moment of delivery or within 7 days of delivery for a 70% refund minus the delivery charge. Items must be packed in their original boxes and in new condition.

Merchandise labeled “As Is”, “Floor Sample”, as well as any “Special Orders” are irrevocable and are not subject to refund, exchange, or cancellation.

What if my billing and shipping address are different?

When placing an order in-store or online, we will ask for both your shipping and billing address.

Are your prices the same in-store and online?

Our online and in-store prices are the same to ensure all customers can benefit from the best prices. 

Are there products available online that are not available in-store?

While we try to utilize as much space in our stores as possible to show as many products as we can, there may be items on our website that we are not able to display in our stores.

You can check which store has the item you are interested in by checking on the “View in Store” tab. 

Do you deliver to every state in the US? 

We only deliver to the South FL Area, but if you have a freight forwarding company, please contact one of our sales representatives for more assistance. 

Will the Furniture be assembled for me? 

Premium Delivery includes complete assembly of the merchandise by white glove professionals. Just make sure to have the space ready for the professionals to assemble the items as they are not able to move or touch anything inside the home. 

Can I get an extended Warranty? 

As part of our product line-up, you will be able to purchase a protection plan at the time of sale provided by Montage Furniture Service. Price varies depending on purchase, please contact a sales representative or refer to the printed material for terms and conditions.

Can I  finance my order? 

You can apply to finance your order in person at your nearest store. Please follow this link for a little more information: https://www.ranafurniture.com/financing

If my credit score is not so good, is there an option for me? 

No credit? No problem! We have a plan for you. Please follow this link for more information https://www.ownit4less.com/

Can I return an item in-store? 

No return can be made in-store. Please contact your sales associate or the store where your purchase was made for more information. 

Can I pick up my merchandise? 

Yes! Pickups are processed at our distribution center and are done by appointment only. Please contact your sales representative for more details. 

Where is the distribution center located? 

The distribution center address is 10005 Nw 21 St, Doral Fl 33172. Their hours of operation are Monday through Saturday, from 8:00 AM to 5:00 PM.

At what time is my delivery? 

Our delivery company will contact you a day before your delivery with a 2-hour window time frame via email or text message. Specific time window requests are available, please ask your sales representative for pricing and more information. 

How do I change the delivery address on my order? 

For purchases made in-store, contact your sales associate or the store where your purchase was made. For purchases made online, call (305)471-4706. These changes would have to be done at least 72 hours prior to your delivery date. 

Is the Doral Location a Store? 

No, the location in Doral is just a warehouse, there is no store, the closest available store would be Calle 8 or Hialeah.

How do I confirm my delivery? 

Our customer service department will send you a text message two days prior to the delivery date in order to confirm your delivery date and address. If unable to confirm, your delivery date will be changed to the next available day. 

Do pickups have a warranty? 

Inspection of your own merchandise is mandatory. You will not be allowed to take any items without prior inspection; as merchandise that is picked up is not subject to any type of warranty.

Can I return/exchange my mattress? 

With the purchase of any mattress and its respective protector, RANA FURNITURE offers a 30-night Comfort Guarantee. Customers have up to  30 nights to reselect a different mattress of equal or greater value. Reselections are not permitted

within the first ten days of the delivery date due to the fact that it takes at least a week to adjust to your new sleep surface. Only one reselection per customer is permitted.

What is the mattress reselection fee? 

Twin indefinitely: $99.99

Full Mattress: $99.99

Queen Mattress: $149.99 

King Mattress: $249.99

How can I place a claim? 

All claims are processed through our Customer Service department. To make a claim please call them at (305)471-4706. You can also call your sales representative or email them at Customerservice@ranafurniture.com.

To process your claim please provide us with a description of the problem and pictures of the damages, and our customer service department will contact you within 3-5 business days with more information.

Does Rana Furniture text their customers for verification? 

Yes! Our customer service and Online department will reach you directly via text in order to complete any verification needed. Keep in mind that online orders will require proof of ID. 

Is shipping just a drop-off? 

Shipping includes leaving the order in the box inside your front door (if a home) or the lobby/first floor if it's an apartment. Once merchandise is received it is the customers' responsibility to make sure everything is in perfect condition.

Someone over 18 years old needs to be home at the time of delivery.